| Store and Website policies. |
You can shop with confidence at PortlandSouvenirs.com because when you call us toll-free or locally, you'll normally get one of the owners, Audrey or Ken. The same holds true when you shop at one of our festival booths in the Portland area. And one of the two of us processes all of the orders which are made over our Website. However you buy, we'll do our best to meet your gift-giving needs! To help you in ordering, here are our policies ... ORDERING ITEMS YOU SEE ON OUR WEBSITE At the present time, we do not have an online shopping cart, so to place an order, please call us or use our secure online order form. Our toll-free number is 888-382-GIFT (4438). If you are in the Portland area, please call 503-222-GIFT (4438). We'll get your shipping and payment information and any other details regarding your order over the phone. If you have questions about any item, please call or e-mail us a funstuff@PortlandSouvenirs.com and we will get back to you as soon as possible.
METHODS OF PAYMENT We accept the following credit and debit cards: MasterCard, Visa, and American Express. Our minimum credit card charge is $5.00 which includes the costs of product and shipping. Sorry, we do not accept checks of any kind.
SHIPPING We ship to all 50 states as well as to many other countries. We do our utmost to minimize your shipping costs. In most cases we use FedEx Ground services to deliver your order. We've found FedEx Ground to be both reliable and cost-effective. When we take your order, we will give you an estimate of your shipping cost. We are located on the West Coast. FedEx Ground normally takes five business days (usually one calendar week) to the East Coast. Transit times are shorter to intermediate locations. In the case of very small shipments, such as a pair of earrings, we may use the United States Postal Service. If you need faster service, we can ship overnight or second-day air, however your shipping cost will increase, often significantly. Once your package is on its way, we will e-mail you, verifying your shipping cost and, in the case of a Fed Ex shipment, we will give you the tracking number of your package. Please note that foreign shipments may require additional paperwork and will involve other methods of shipment.
RETURNS If you wish to return an item you purchased from our shop, booth or on our Website, you may return it within two weeks of receiving the item. Please call us toll-free or e-mail us before returning the item so that we may give you return shipping instructions. When you return merchandise, you may exchange it for other items, take a credit toward a future purchase, or a refund. In the case of a refund, it will be made in the same method as the original purchase. A cash purchase will be refunded in cash; a credit or debit card purchase will be refunded back to that card.
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